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Become a
Pet Shop Assistant

Enrol Today and Pay No Course Fees Until June 2022!

As a pet shop assistant, you’ll ensure pets are properly cared for and go to good homes with educated owners. It’s your responsibility to make sure all customers are well-advised on how to look after their pets. Informing them on hygiene, housing and nutrition so that their animals live happily.

You’ll work with a variety of small animals making sure they’re all fed, watered and their environment cleaned daily. As well as identifying any illnesses and acting accordingly.

Your daily tasks will also include maintaining stock levels, understanding and selling pet care products and general store upkeep.


Enrol today from
only £9.00/mo

100% online learning and assessment

Self-paced study

Study around other commitments

24/7 access to online learning

100% online learning and assessment

Self-paced study

Enrol today from
only £9.00/mo

Study around other commitments

24/7 access to online learning


You will learn about a wide range of responsibilities that pet shops are legally required to adhere to. It is an essential qualification that at least one employee in-store must hold.

You’ll develop your understanding of correct pet care protocol. This includes proper feeding methods, enriched housing conditions and grooming techniques. You will then advise customers on how to look after their pet effectively, so they remain healthy.

You’ll cover a range of small animals from reptiles to birds and aquatic species to small mammals. Giving you a comprehensive level of expertise on many common household pets. This knowledge helps you achieve a key objective of your job which is animal welfare.


Unit 1: Advising Customers on Purchasing a Pet

On completion of this unit you will:

  • Know how to find a good match between customer and type of pet
  • Learn the different routes to pet ownership, including rehoming, rescuing and breeders
  • Understand how to provide effective ongoing care and advice
  • Improve your understanding of the legislation related to animal care, ownership and the sale of animals

Unit 2: Animal Accommodation and Enrichment

On completion of this unit you will:

  • Understand the accommodation needs for different pet animals
  • Know the environmental conditions required for different pet animals
  • Develop your knowledge on the effective use of environmental enrichment

Unit 3: Animal Disease, Health and Hygiene

On completion of this unit you will:

  • Understand common diseases found in animals
  • Know preventative measures owners can use with animals
  • Learn the treatment given to animals for common diseases
  • Know health checking procedures used with animals
  • Be able to articulate the importance of an effective care plan
  • Develop your knowledge legislation surrounding cleaning and hygiene
  • Understand cleaning and hygiene procedures

Unit 4: Animal Nutrition

On completion of this unit you will:

  • Understand the nutrient groups that make up a balanced diet
  • Know different food types
  • Be able to articulate different feeding strategies
  • Learn the feeding requirements of animals to ensure a balanced diet
  • Develop your understanding of common animal nutritional problems

Unit 5: Animal as Pets

On completion of this unit you will:

  • Know why different species are kept as pets
  • Understand the classification and history of common pet species
  • Learn about the welfare requirement, regulations and legislation for pet species
  • Cover the ethics of keeping animals as pets

Unit 6: Customer Care and Retail in a Pet Shop

On completion of this unit you will:

  • Understand effective customer care
  • Cover the legal and regulatory responsibilities of operating a pet shop
  • Develop your understanding of stock maintenance

No previous experience or qualifications are needed to enrol onto this course. So long as you have a stable internet connection and a way of accessing the learning materials, you’re good to go!


At the end of each unit, you will find a Tutor Marked Assignment (TMA). This is completed online and submitted to your tutor. Once assessed your tutor will return your work complete with its final grade and feedback. Once you’ve successfully passed each assignment you’ll be ready to take your exam!



Upon successful completion of this course, you will be awarded the Level 3 Award for Pet Care in Retail (Qualification Number: 603/6597/3).

This qualification has been developed for those working in the pet care industry, or those wanting to pursue a career in this area. This qualification meets the requirements for higher standard licensing under the DEFRA Animal Activities Licensing Requirements and covers not only the care of animals within a pet shop but the retail and customer care aspect too.


Enrol today from only £9.00


Frequently Asked Questions

There is a huge range of benefits to studying via distance education:


We believe distance education is all about convenience and flexibility. You can plan your study around your work or lifestyle commitments, so you’re only studying at times convenient for you.

Plus, you can improve your education without having to attend classes at a physical location. What’s more, with learndirect, you can study when and where you like without the stress of deadlines or time limits and complete your course at your own pace.


We don’t have the same level of high overhead costs (e.g. classrooms and large campuses) as traditional schools, colleges or universities, so we’re able to pass on these savings to you by reducing our course fees.


We offer over 650 home study courses for you to choose from, with an unrivalled selection of quality distance education courses accredited by some of the most respected awarding bodies in the UK.


You have access to a dedicated tutor who is an experienced professional in their field of study. Your tutor is totally committed to helping you succeed and is on hand to answer any questions you may have, no matter how big or small.

All of your course material is available 24/7, 365 days per year through our world-class learning platform you choose when and where you study!

Yes, all of our courses will come with a certificate once you have completed your training. This certificate will have your name on it, and the title of the training you have completed.

Each course is different, and each has its own time frame, but all of our courses are flexible so you can study in a way the fits you. All of our courses come with an Individual Learner Plan, this will help guide you and keep you on track for success.

Yes, built into your account is a messaging service, where you can send messages between you and your tutor, you can ask questions or talk about your work. You can also message other helpful contacts, like our Student Support Team.

All of our qualifications have different awarding bodies, and depending on the subject, they will meet different criteria depending on the level of the qualification and its content.

We typically use the OFQUAL register to help us benchmark our courses and ensure the education you receive is up to the relevant industry standards. If you would like to check a specific qualification, please contact one of our helpful advisers by calling 01202 006 464.

We have several options including 0% payment options, and options with very small deposits. Each course has different options, if you would like to discuss these options or a quote for a course, you can reach a member of the team by calling 01202 006 464.

If you make a mistake or get something wrong, there is no need to worry. Many of our courses allow you to retake units that may not have gone to plan. You will receive full support and guidance from your tutor before reworking a unit and submitting again, and you can do this without any additional cost.

As soon as you submit a piece of work your tutor is notified. This allows us to identify that you have work which requires their attention. While your tutor is marking your work you can move on to the next unit or section of your course so there are never any delays in your learning. Typically, with most of our courses, marking work takes less than 5 days depending on the size of the submitted item.

No, the price agreed when you start your course is all you pay. We ensure there are no hidden or additional unnecessary fees for your education.

Many of our courses include one or more of the following hands on aspects to enhance the online learning you will receive.

Many of our RQF courses include a placement, these placements are fantastic opportunities for you to secure a work experience placement in a relevant industry and get real on the job experience while you learn. For example many of our Teaching Assistant courses give you an opportunity to approach and work within a local school.

Time in our state of the art academy's for certain subjects, for example our Foot Health Practitioner courses run multiple hands on class based options in our bespoke learning environments.

Further to this some of our courses include practical kits for you to use while you study and even keep after the course! For example many of our Nail Technician courses include an extensive kit included with the course at no additional charge.

We encourage and welcome international students to join our learning community.

All of our courses are specifically designed to be delivered via distance education and home study, so you can complete your course from anywhere in the world. Some courses relate specifically to UK practice and legislation and in these cases all work must be presented accordingly. There will be no need for you to attend any physical location like a test centre or campus, unless your course has a 'practical' element to it.

Unlike traditional schools, colleges or universities there are no terms, semesters, or specified intake dates for our uniquely flexible distance education courses. Our system of continuous enrolment means that our students can enrol on any day and at any time of the year. This allows our students the freedom to plan their studies to fit in with their lifestyle or work commitments.

You can enrol easily and quickly by clicking on the ‘Enrol Now’ button on your preferred course’s page on our website. Simply complete the secure online registration form and we will do the rest. If you’d prefer to call us to enrol, please call 01202 006 464.

Our world-class learning platform is easy to use and presented in a simple to understand format. Once you’ve logged on you’ll be able to see your course, your content and how to complete your assignments. Everything you need is available through your personal learner portal.